FAQs

🚚 How long does shipping take?

Most in-stock orders are processed within 1 to 2 business days and arrive within 2 to 5 business days of your order, counting that processing time, because we ship from warehouse locations across Canada, often the one closest to you. Remote addresses, freight, weather and carrier delays can add time.

💰 Is shipping really free?

Yes. Shipping is free anywhere in Canada with no minimum order. The only exceptions are oversized, freight, remote-area or special-handling items, and the product page or checkout will tell you before you pay if one applies. Prices are in Canadian dollars, so there's no brokerage bill at the door.

📍 Will I receive tracking information?

Yes. As soon as your order ships, we email you the tracking number whenever the carrier provides one. Carrier updates can take a little while to show up after pickup, and an order with parts from more than one warehouse can arrive in separate boxes, each with its own tracking.

🔄 Can I return a part?

Yes. Most new, unused and uninstalled parts can come back within 30 days of purchase, complete and in the original packaging. Email info@lotsofparts.ca with your order number first and wait for our return instructions before you ship it, and see our Return Policy for the full details, including which items can't be returned.

🔧 How do I know the part fits my vehicle?

Use the Shop by Vehicle bar at the top of every page. Enter your year, make and model, and the site shows the parts that fit, while our towing guides and floor liner guides spell out the exact part for common vehicles. If you're unsure, email us your vehicle details or the part number and we'll help you find the right part before you install it.

🏢 Where are you located?

Lots of Parts is a Canadian company based in Toronto, Ontario. We ship from multiple depot locations across Canada to get your parts to you faster.

💳 What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay, Google Pay, and PayPal. All prices are in Canadian Dollars (CAD).

🛡️ Do your parts come with a warranty?

Many parts carry the original manufacturer warranty. Warranty terms vary by product and brand. If you experience a defect, contact us and we'll handle the warranty claim for you.

📞 How do I contact customer service?

Email info@lotsofparts.ca (you'll also find it on our Contact Us page) and we typically reply within one business day. Put your order number, vehicle details, part number or a product link in the email so we can help faster.