Privacy Policy

Last Updated: February 24, 2026

Lots of Parts ("we", "us", "our") operates the website lotsofparts.ca (the "Site"). We are committed to protecting the privacy and personal information of our customers in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or make a purchase.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the individual web pages or products you view, what websites or search terms referred you to our Site, and how you interact with the Site.

When you make a purchase or attempt to make a purchase, we collect the following personal information:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (credit card number, expiry date — processed securely by our payment processor)

2. How We Use Your Personal Information

We use the personal information we collect to:

  • Fulfill and process orders placed through the Site (including payment processing, shipping, and providing order confirmations and tracking)
  • Communicate with you about your order, respond to inquiries, and provide customer support
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, where you have opted in to receive such communications
  • Improve and optimize our Site and your shopping experience

3. Consent

By providing your personal information to us, you consent to our collection, use, and disclosure of that information in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us (see "Contact Us" below), subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may impact our ability to provide you with certain products or services.

4. Disclosure of Personal Information

We may share your personal information with third parties who help us operate our business and serve you, including:

  • Shopify: Our e-commerce platform, which hosts our Site and processes transactions. Shopify Privacy Policy
  • Shipping carriers: UPS, FedEx, Purolator, Canada Post, Canpar, Loomis Express, and local freight companies — to fulfill and deliver your order
  • Payment processors: To securely process your payment transactions
  • Analytics providers: Such as Google Analytics, to help us understand how visitors use the Site

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our Site and to enhance your shopping experience. Cookies are small text files placed on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

We may use the following types of cookies:

  • Essential cookies: Required for the Site to function properly (e.g., shopping cart, secure checkout)
  • Analytics cookies: Help us understand how visitors interact with the Site
  • Marketing cookies: Used to deliver relevant advertising and track campaign performance

7. Your Rights Under Canadian Law

Under PIPEDA and applicable provincial legislation, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or incomplete personal information
  • Withdraw consent to the collection, use, or disclosure of your personal information (subject to legal or contractual obligations)
  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the details provided below.

8. Security

We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All payment transactions are encrypted using SSL/TLS technology. We do not store your credit card information on our servers — it is handled entirely by our PCI-compliant payment processor.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policy of any website you visit.

10. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a complaint, please contact us:

Lots of Parts
Toronto, Ontario, Canada
Website: lotsofparts.ca/pages/contact-us

You may also contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca if you have concerns about our handling of your personal information.